Support
Need help with HTTPGlass?
Start with the docs. Most setup issues are covered there. If you're stuck, email us directly.
Installing on iPhone or iPad
The App Store download, the VPN profile and the first capture.
iPhone: certificate setup
Install the profile, then turn on full trust in iOS Settings.
iPhone: VPN stuck connecting
Why it happens on the first start, and how to clear it.
iPhone: subscription
What Pro includes and how to cancel it through Apple.
Installing on Android
The Google Play download, the VPN permission and the first capture.
Android: certificate setup
Install the certificate by hand in Android Settings, step by step.
Android: why an app isn't decrypted
Only browsers and your own debug builds trust a user-installed certificate.
Android: subscription
What Pro includes and how to cancel it through Google Play.
Installing on Mac
Download, open, and run the setup assistant.
Certificate not trusted
The most common reason HTTPS rows can't be read, and the fix.
Rows show only a host
Why some connections can't be decrypted, pinning included.
No internet after quitting
What to do if your Mac is still pointed at HTTPGlass's proxy.
curl, Node, Python and Firefox
Command-line tools and other trust stores that skip the system proxy.
Licence and subscription
Activate Pro, move it to another Mac, and get help with billing.
FAQ
Answers to the questions we get most.
Lost your internet connection on a Mac?
HTTPGlass puts your Mac's proxy settings back when you stop capturing or quit, and at the next launch if it was closed unexpectedly. If your Mac still can't connect, open HTTPGlass ▸ Settings and choose Reset System Proxy. It switches the web proxy off on every network service, so if you normally use a proxy of your own, set it again afterwards in System Settings ▸ Network.
Still stuck?
Email support@httpglass.com with your iOS, Android or macOS version, the HTTPGlass version (shown in Settings), and what you were trying to do. Screenshots help. For Mac licence questions, include the email address you used at checkout. Mac payments can be refunded in full within 7 days; email us from the address you paid with. For iPhone and iPad billing, Apple handles refunds and cancellations at reportaproblem.apple.com. For Android billing, Google Play handles refunds and cancellations under Payments & subscriptions in your Google Play profile.